Membership terms

What you are signing up for

The Home Exterior Care Membership is a year-round exterior care plan. You get four seasonal visits a year plus the every-visit essentials, all for one flat monthly price based on your home's size.

Billing

Your monthly price is based on your home's living area from public county records: 10 cents per square foot per month, with a minimum of $129 a month. Your first month is $99; your regular monthly rate begins in month two. Your card is charged monthly, starting the day you sign up, for 12 payments a year. Homes over 5,500 square feet are quoted separately.

As an Oakville Founding Member, once your home's size is confirmed, your rate is locked in and never goes up while your membership stays active.

Confirming your home size

Your price is set using public county property records, which are not always exact. We verify your home's size at your first visit. If it differs materially from the size used at signup, we confirm the corrected price with you before continuing service. You are never moved to a higher price without your okay.

Cancellation

You can cancel anytime. There is no contract and no fixed term. Your membership is month to month from day one.

Payments you have already made, including your first month, are not refunded. If we complete a visit before that month's charge, that month's charge still applies. There are no cancellation fees and no back-billing for past visits.

If you sell your home or a major life event changes your plans, contact us and we will take care of you.

Scheduling and weather

We schedule each visit inside a four-week seasonal window. Your membership guarantees the services, not a single fixed date, so weather never costs you a visit. We text you a six-photo before and after report the same day, every visit.

Warranty

All complete roof cleanings are backed by the SoftWash Systems 5-Year Spot-Free Limited Warranty. The warranty transfers to the new owner if you sell your home.

Payments and your card

All payments are handled on a secure hosted checkout. We never see or store your full card details.